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RETURNS

RETURNS

We want you to be 100% happy with your Macbees purchase but in the unlikely event that you are not items can be returned in-store or by post to Macbees, 26 New St, Killarney, Co. Kerry. 

Please note items must be returned in their original condition, unworn and with all garment tags still attached.

FOR ITEMS PURCHASED IN-STORE:

Non sale items bought in-store can me returned within 7 days of purchase for a full refund or within 14 days for an exchange or store credit. Refunds will be paid back to the original payment method.

ALL RETURNS THAT WERE PURCHASED IN-STORE MUST BE ACCOMPANIED BY THE ORIGINAL RECEIPT.

Items can be returned to us in the shop and we will process the refund straight away.

We also accept returns by post or by courier service. Please ensure you include your original receipt and your contact details with the returned items. It is advisable for you to obtain proof of postage and tracking as we will not be held responsible for lost or damaged item(s). We advise that you retain this proof of postage until you have received your refund. We will call you to issue a refund once we are satisfied that the goods have been returned in their original condition and within 7 days for a refund or 14 days for store credit.

Return to: Macbees, 26 New St, Killarney, Co. Kerry. Ireland

For sale items purchased in-store we offer an exchange or credit note on goods returned within 5 days of purchase. You must have the original receipt and items must be returned in their original condition, unworn and with all garment tags still attached.

FOR ITEMS PURCHASED ONLINE:

Online purchases can be returned within 14 days of receipt of your goods for a full refund.

If returning your items by post you must include your packing slip and returns form including contact details. We accept returns by post or by courier service, but it is advisable for you to obtain proof of postage and tracking as we will not be held responsible for lost or damaged item(s). We advise that you retain this proof of postage until you have received your refund. A refund will be issued through Shopify once we are satisfied that the goods have been returned in their original condition and within the 14-day timeframe.

Return to: Macbees, 26 New St, Killarney, Co. Kerry. Ireland

You can also return items in-store along with your packing slip and returns form including contact details. Please note items must be returned within 14 day of receipt of goods and must be returned in their original condition, unworn and with all garment tags still attached.

You will receive a confirmation email from us upon receipt of your package and when your refund has been processed. Refunds will be issued through Shopify and may take up to 10 working days from date of posting, depending on your bank.

If you have any questions/queries with regards to your returns, please contact us on +353 64 6633622 or via e-mail at returns@macbees.ie

2. DELIVERY AND TRACKING YOUR ORDER

All orders are delivered Monday to Friday between 9am-6pm. Orders submitted on Bank Holidays are processed for dispatch the next working day. All deliveries within Ireland and Northern Ireland can be tracked once an email address and daytime contact number is provided. To track all other deliveries, please contact +353 64 6633622 or info@macbees.ie

3. CARRIER

Our Delivery partner is DPD Courier Services. In order to avoid disappointment and any delay in receiving your Macbees purchase always provide a daytime contact number.

All orders are processed Monday to Friday between 9am-6pm. Orders submitted at the weekend or on Bank Holidays are processed for dispatch the next working day. All deliveries within Ireland and Northern Ireland can be tracked once an email address and daytime contact number is provided. To track all other deliveries, please contact +353 64 6633622 or info@macbees.ie

We only deliver to home or office addresses, not to PO Boxes.

4. DELIVERY CHARGES

Shipping Delivery Time Cost

Items within Ireland and Northern Ireland are generally delivered with 2 working days at a cost of 8

At present we unfortunately do not ship to the UK due to ongoing issues with customs charges on returned goods.

For anywhere else in the world please contact us on info@macbees.ie

We sometimes offer free or reduced shipping – check out our website or sign up to our newsletter for the latest promotions and events at Macbees.

5. REFUND POLICY

A refund will be issued where applicable for items returned in accordance with our Returns Policy in note 1 above.

Refunds for in-store purchases will be issued through the method in which they were originally purchased. Refunds will be issued through Shopify for online orders and may take up to 10 working days from date of posting, depending on your bank.

Where promotional discounts are applied to orders, in the event of a return, you will not be refunded the discounted proportion. Additionally any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related.