TERMS & CONDITIONS

TERMS & CONDITIONS

1.ONLINE SHOPPING

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase.

We will not be liable for any reason if the Macbees website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or the entire Macbees website.

2. ORDER PROCESS

All orders placed on the Macbees website will be subject to acceptance in accordance with these Terms and Conditions.

Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

  1. The product you ordered is out of stock;
  2. Our inability to obtain authorisation for your payment;

iii.         We have identified a pricing or product description error;

  1. There is a system or procurement failure; and
  2. Failed customer validation checks.

When you place an order on our website we will email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from Macbees.

Acceptance of your order and the completion of the contract between you and Macbees will take place when your order has been dispatched. We will email you when your order has been dispatched. We reserve the right to dispatch multiple orders separately.

3. RETURNS

We want you to be 100% happy with your Macbees purchase but in the unlikely event that you are not items can be returned by post to Macbees, 26 New St, Killarney, Co. Kerry or in-store within 14 days of receipt of your goods. Please note items must be returned in their original condition, unused and in their original packaging with all garment tags still attached.

We accept return by post or by courier service, but it is advisable for you to obtain proof of postage at the Post Office as we will not be held responsible for lost or damaged item(s) through the post or any return service. We advise that you retain this proof of purchase until you have received your refund

A refund will be issued once we are satisfied that the goods have been returned in their original condition and within the 14-day timeframe.

You will receive a confirmation email from us upon receipt of your package and when your refund has been processed. Refunds will only be paid back to the original payment method and may take up to 10 working days from date of posting, depending on your bank.

Return to: Macbees, 26 New St, Killarney, Co. Kerry. Ireland

You can also return products in-store along with the order confirmation email and dispatch invoice. Please note items must be returned within 14 day of receipt of goods and items must be returned in their original condition, unused and in their original packaging with all garment tags still attached.

If you have any questions/queries with regards to your returns, please contact us on +353 64 6633622 or via e-mail at returns@macbees.ie

4. ORDER CANCELLATION

If, for any reason, you wish to cancel any order you have placed and it has not been dispatched, please contact our Macbees Customer Service team on +353 64 6633622 or at returns@macbees.ie.

It is our policy to try to process orders immediately; however, it may not always be possible to stop an order from being dispatched. After dispatch our Returns Policy will apply. Please note that your right to return goods does not apply to certain products as set out in our Returns Policy.

5. DELIVERY AND TRACKING YOUR ORDER

All orders are delivered Monday to Friday between 9am-6pm. Orders submitted on Bank Holidays are processed for dispatch the next working day. All deliveries within Ireland and Northern Ireland can be tracked once an email address and daytime contact number is provided. To track all other deliveries, please contact +353 64 6633622 or info@macbees.ie

6. CARRIER

Our Delivery partner is FASTWAY Courier Services. This service requires a signature upon delivery of your purchase to the delivery address provided. If you are not available at the time of delivery FASTWAY will make a 2nd and 3rd attempt after which time the parcel will be returned to Macbees. Fastway will provide follow-up information for any redelivery. In order to avoid disappointment and any delay in receiving your Macbees purchase always provide a daytime contact number.

All orders are delivered Monday to Friday between 9am-6pm. Orders submitted on Bank Holidays are processed for dispatch the next working day. All deliveries within Ireland and Northern Ireland can be tracked once an email address and daytime contact number is provided. To track all other deliveries, please contact +353 64 6633622 or info@macbees.ie

We only deliver to home or office addresses, not to PO Boxes.

7. DELIVERY CHARGES

Shipping                    Delivery Time             Cost

Ireland                       2 working days             €8

UK / EU                     3-4 working days        €12

Anywhere else in the world please contact us on info@macbees.ie

We sometimes offer free or reduced shipping – check out our website or sign up to our newsletter for the latest promotions and events at Macbees.

8. REFUND POLICY

We will refund items returned by post or courier to Macbees, New St, Killarney, Co. Kerry or in-store within 14 days of receipt of your goods. Please note items must be returned in their original condition, unused and in their original packaging with all garment tags still attached.

Where promotional discounts are applied to orders, in the event of a return, you will not be refunded the discounted proportion. Additionally any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related.

9. THE MACBEES GIFT VOUCHER TERMS & CONDITIONS

The Macbees Gift Card is not a credit card, charge card, or cheque guarantee card.

Valid Macbees gift vouchers may only be used as full or part payment for goods in Macbees.

Macbees Ltd. reserves the right to decline any gift voucher which has not been validly activated according to our procedures.

The gift voucher is non-refundable and may not be exchanged for cash. Once a Gift Voucher is issued the name cannot be changed or transferred to another person.

Any residual balance on the gift voucher following purchase of goods will remain on the gift voucher while the gift voucher is valid, to apply towards future purchases.

Macbees Ltd excludes all liability for lost stolen and damaged gift voucher.

Macbees Ltd reserves the right to amend these terms and conditions.

10. PRIVACY & COOKIE POLICY

We really value your privacy and would like to outline our website’s Privacy Policy so you understand how we will use any personal information. By using the Macbees website or by registering as a user of any services provided by Macbees you agree to our use of your data as set out below.

We will respect your right to privacy. We will treat as confidential all of the personal information you give to us when you register with us using the facility on this website. This includes your name, address, email address, telephone contact number(s) and gender, date of birth and payment details.

We will also gather non-personal information on an aggregate basis to monitor the performance of this website and for other marketing activities.

When you register with the Macbees website you will be asked to provide certain information. We will store this data and hold it on computers or in manual files. We will use this data to fulfil our agreement with you. Please note that, to provide some of our services, we may require further details from you.

We may use information that you provide or that is obtained by us to:

Register you on our website and to administer our website services;

Administer any prize draws or competitions you may enter;

Carry out assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services that we offer, and to enable us to provide you with information about our products and services that we think are relevant to you through our marketing activities.

Keep you informed of such products and services (including special offers, discounts, offers, competitions and so on) by any of the following methods: email; telephone (including automated calls); SMS text message and other electronic messages such as picture messaging; post; fax or otherwise including products and services of other companies and organisations, which we consider may be of interest to you. You will be asked to opt-in if you wish to receive these.

We will use internal and external validation and fraud checking systems to verify your identity.

11. WHAT ARE COOKIES?

A cookie is a small amount of data that is sent to your browser from a website’s computers and stored on your computer’s hard drive. On the Macbees website we use cookies to understand site usage, to improve the content and keep track of what you have put in your Shopping Bag.

In order to be able to purchase products on Macbees website, you will need to have cookies enabled. You will still be able to browse our site if you disable cookies but certain features, including purchasing products, will not be available. Most web browsers have cookies enabled, but to check your cookie settings, check ‘Managing cookies.’

We work with several marketing agents who may also set cookies during your visit to be used for remarketing purposes. This means that once you have left our website, you may see adverts promoting products similar to what you viewed on Macbees website. If you’d like to opt out of this type of remarketing, please go to the Network Advertising Initiative website.

12. WHAT IS OUR COOKIE POLICY?

For the full Macbees website experience, to be able to purchase online and to make full use of personalised features, your computer or mobile phone will need to accept cookies. We use the information from cookies to improve your customer experience and offer you products we think you will like.

Our cookies don’t store sensitive information such as your name, address or payment details but they allow us to access this information once you have signed in to your account. If you’d prefer to restrict or delete cookies from Macbees website, you can use your browser to do this. Simply check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences.